Reviews
State Farm® Agent Dutch Van Rossum
Our customers are the center of our universe and we're grateful for them.
If you're willing to share your experience about your interaction with our agency, it'll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
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What our customers say about us...
Kim G
October 15, 2026
"Dutch Van Rossum and staff have given me first class service in all areas of my coverage for auto and home. They will always take the time to explain coverage and claims and are knowledgeable and friendly. I give this company and agent my highest recommendation."
We responded:
"Kim,
Thank you so much for your kind words and recommendation! My team and I truly appreciate your trust in us for your Home Insurance and Auto Insurance needs. We take pride in providing personal, friendly service and making sure you're always well taken care of. We're grateful to have you as part of our State Farm family!
Thanks
Dutch Van Rossum
State Farm Insurance
Bartlett, IL"
Glenda Naylor
October 15, 2026
"Have been with this office for several years. Everyone is friendly and helpful. If you need insurance check them outl."
We responded:
"Glenda,
Thank you so much for your kind words about our office! We truly appreciate your business and putting your trust in us with your Auto Insurance, Home Insurance, Jewelry Insurance and Liability Insurance.
Look forward to helping you out for many years.
Thanks!
Dutch Van Rossum
State Farm Insurance
Bartlett, IL"
Jacklyn Baird
October 12, 2026
"I have been with State Farm since I was 16 years old, and there’s a reason I’ve remained a loyal customer all these years! Shawna, Robin, and Erin are absolutely wonderful! They are always so kind, knowledgeable, patient, and genuinely care about their customers. They take the time to thoroughly explain everything, answer any questions, and consistently go above and beyond to find the best coverage at the most competitive rates.
It’s rare to find a team that provides such outstanding, personalized customer service year after year. I truly appreciate everything they do and the peace of mind that comes with knowing I’m in such great hands. I highly recommend this amazing team!"
We responded:
"Jacklyn,
Wow, thank you so much for such a thoughtful and heartfelt review! It truly means the world to us that you've been part of the State Farm family since you were 16! Building lifelong relationships with our customers is what makes our job so rewarding. Shawna, Robin, and Erin will absolutely love hearing your kind words. They genuinely care about the people they help, and it's wonderful to know that it shows. We never take your loyalty or trust for granted, and we feel incredibly fortunate to have customers like you. Thank you for allowing us to be a part of your life all these years. We look forward to taking care of you and your family for many more years to come with your Auto and Home Insurance.
Thanks!!
Dutch Van Rossum
State Farm Insurance
Bartlett, IL"
Lauren & Nick Costa
October 7, 2026
"Dutch & his team are very helpful at helping my fiance and I navigate our insurance needs. When bundling Homeowners Insurance to our existing auto policy, he was attentive, thorough, and very timely at getting back to us. He helped us to save money, but was also honest and considerate as we discussed what we should add to our plan to make sure we're fully covered. He's very kind and friendly! We love working with his team."
We responded:
"Lauren and Nick,
Thank you so much for the wonderful review! It was a pleasure helping you guys with your home and auto insurance needs. We always want to make sure our customers not only find the right coverage at a great value, but also feel confident and comfortable with their choices. We truly appreciate your trust in our team and are grateful to have you as customers. We look forward to being here for you both for many years to come!
Dutch Van Rossum
State Farm Insurance
Bartlett, IL"
Tanya Sorocean
October 6, 2026
"We have been a customer for over 2 years now and there has not been one issue that has not been resolved within a day. Erin and Shawna are super easy to work with and have nothing but helpful and amazing! I strongly recommend using them as your preferred agent!"
We responded:
"Tanya,
Thank you so much for the kind words and for trusting us for over two years! We truly appreciate your business and are so glad to hear that Erin and Shawna have consistently provided you with the service and support you deserve. We’re grateful to have you as part of our agency family and look forward to being here for you for many years to come with your Auto Insurance and Home Insurance!
Dutch Van Rossum
State Farm Insurance
Bartlett, IL"
Araceli Flores
October 6, 2026
"Shawna was super helpful and knowledgeable, I am very satisfied with her service today, she seems super nice over the phone , she helped me in every way possible. Thank you so much."
We responded:
"Araceli
Great to hear that you were satisfied with Shawna and her service! We strive to do our best to help everyone out and pleased to hear that she was able to meet these standards. Thanks so much for your trust with us for your Auto Insurance and Home Insurance and look forward to many more years.
Thanks for your business.
Dutch Van Rossum
State Farm Insurance
Bartlett, IL"
Nancy Costello
October 1, 2026
"We have been using State Farm for years at the Bartlett location. Dutch and his staff are exceptional. We always have great service whether in person or phone. Highly recommend!"
We responded:
"Nancy,
It has been our pleasure to be able to take care of you for so many years! Thanks for the recommendation and glad that we have you all protected with your Auto Insurance, Home Insurance, Liability Insurance and Life Insurance!
Thanks!
Dutch Van Rossum
State Farm Insurance
Bartlett, IL"
Molly Yong
September 29, 2026
"Dutch and his team were extremely responsive! He walked us through our new policies and answered all questions. We also saved a lot of money! Would highly recommend this team."
We responded:
"Molly,
So glad that we were able to help you guys out. Congratulations on your new purchase and look forward to helping you guys out with your Auto Insurance, Home Insurance and Liability Insurance.
Thanks so much!
Dutch Van Rossum
State Farm Insurance
Bartlett, IL"
John Gorski
September 18, 2026
"Friendly and helpful staff, greatly appreciate them :)"
We responded:
"John,
Thanks for taking the time to give us a great review! I appreciate your business with your Auto Insurance, Home Insurance and Jewelry Insurance.
You have been a great client and look forward to helping you out for many years to come.
Thanks
Dutch Van Rossum
State Farm Insurance
Bartlett, IL"
Naoko Steininger
September 15, 2026
"The whole team is very responsive, and nice to work with. They are very informative and quick to provide the solution to my business needs. Shawna has been helping me with the business insurance needs, and she is very prompt and great to work with. I would highly recommend the service from this office to the business owners."
We responded:
"Naoko,
So glad to hear that Shawna has been doing such a great job!
We appreciate your business and glad that we have been able to take care of you with your Business Insurance for many years!
Look forward to many more years ahead.
Thanks
Dutch Van Rossum
State Farm Insurance
Bartlett, IL"
Micah Lucas
July 14, 2026
"Dutch and Erin made the process for buying auto insurance extremely easy!!"
We responded:
"Micah,
Thanks for taking the time to give us a great review. Glad that we have had the opportunity to work with you and your family and look forward to many more years taking care of your Auto Insurance needs.
Thanks!
Dutch Van Rossum
State Farm Insurance
Bartlett, IL"
Joe Richard
July 8, 2026
"Excellent customer service. Very efficient and quick. Everyone is very courteous and cordial."
We responded:
"Joe,
Thanks for the review and great to hear that we are taking care of you in a professional manner. Appreciate your continued business with your Auto Insurance and Home Insurance.
Dutch Van Rossum
State Farm Insurance
Bartlett, IL"
Kevin Osano
June 24, 2026
"Whenever I need something Dutch and Erin are always quick to respond and help. They are very transparent and make you feel taken care of!"
We responded:
"Kevin,
Thank you so much for your kind review. We’re really glad Erin and our team could be quick to respond and help with your needs. Knowing you felt informed and taken care of means a lot to us. If you ever need anything again, we’re always here!
Thanks so much for your continued business with your Auto Insurance, Home Insurance and Jewelry Insurance.
Dutch Van Rossum
State Farm Insurance
Bartlett, IL"
kathryn keenon
June 23, 2026
"Erin C is a true gem and always so helpful when I got a new car when we got a new boat, when we got a new golf cart, she answered all my questions in nature.I made the right choices"
We responded:
"Kate,
You are correct, Erin is a gem. Glad to hear that she did such a great job and answered all your questions.
Thanks for your continued business with your Auto Insurance, Home Insurance and Boat Insurance.
Look forward to helping you out for many years.
Thanks
Dutch Van Rossum
State Farm Insurance
Bartlett, IL"
Melissa Mastrangeli
June 22, 2026
"Always great customer service"
We responded:
"Melissa,
Thanks so much for the review. Glad to hear that our customer service is always great! We strive to take care of our customers and always be there for them. Thanks so much for your continued business with your Auto Insurance and Home Insurance.
Look forward to taking care of you for many years to come
Thanks
Dutch Van Rossum
State Farm Insurance
Bartlett, IL"
Lauren Giammarese
June 10, 2026
"I have had nothing but positive experiences with Dutch & his team! Special shout out to Shawna who was patient and helpful."
We responded:
"Lauren,
Thanks so much, Glad that we have been able to help you out and for Shawna and her patience.
Thanks so much for your business!!!
Dutch Van Rossum
State Farm Insurance
Bartlett, IL"
Luke Armbrust
June 8, 2026
"Had a 5/5 experience working with this State Farm team. Alma and Dutch were phenomenal resources and made the process very easy. Highly recommend."
We responded:
"Luke,
Thanks so much for your great review!! Glad that we were able to give you such an easy experience and save you money as well.
Look forward to helping you out for many years to come with your Auto Insurance and Home Insurance.
Thanks
Dutch Van Rossum
State Farm Insurance
Bartlett, IL"
Robert Sterling
May 21, 2026
"Great agency. Customer service and smarts the way we all need and seek out. Always the best thing to say is will you repeat business with The Rossum Agency - the answer is yes. Great job - Dutch and Team.
Adding to this almost a year later. I probably am not their easiest client - they treat me like family! Dutch and Team are the best.
Wouldn't want to "try" any other group. Simply fantastic."
We responded:
"Robert,
Thanks so much for the great review, It was a pleasure working with you to take care of your Auto Insurance and Home Insurance needs and look forward to taking care of you for many years to come.
Thanks for choosing us!
Dutch Van Rossum
State Farm Insurance
Bartlett, IL"
Glenn Bennett
May 8, 2026
"This is a great office. Everyone I have talked to has been very helpful. They have been able to answer all my questions very quickly. I would highly recommend them"
We responded:
"Glenn,
It is great to hear that we are able to help you out promptly and efficiently.
Thanks for taking the time to leave a great review and thank you for your business! I do not take it for granted, and look forward to helping you out with your Auto Insurance, Home Insurance and additional Liability coverage.
Thanks!
Dutch Van Rossum
State Farm Insurance
Bartlett, IL"
Kirk Schulz
May 2, 2026
"Always a pleasure working with Jared and the staff in the Bartlett office. He’s professional, knowledgeable and quick to return a call if he’s not in the office.
Keep up the great work!!"
We responded:
"Kirk,
Thanks for the review, glad to hear that we are prompt to respond as customer service is very important to us. Thanks for allowing us to take care of your Auto Insurance, Home Insurance and Liability Insurance needs.
Look forward to helping you out for many years ahead.
Thanks
Dutch Van Rossum
State Farm Insurance
Bartlett, IL"
dan jungwirth
April 22, 2026
"great prompt service"
We responded:
"Dan,
Thanks for taking the time to give us a great review. Glad to hear that our team does such a great job of taking care of you on a timely basis.
I appreciate your continued business and look forward to many more years of helping you out with your Auto Insurance and Home Insurance.
Thanks!
Dutch Van Rossum
State Farm Insurance
Bartlett, IL"
Carlos Soto
April 21, 2026
"Been with this office for over 20 years, always great service and quick solutions to my requirements!!!!
THANK YOU."
We responded:
"Carlos,
Thanks for your continued support and business. We greatly appreciate you and being able to take care of you with your Auto Insurance and Home Insurance needs.
Look forward to the next 20 years!
Thanks
Dutch Van Rossum
State Farm Insurance
Bartlett, IL"
Sonya Carter
April 16, 2026
"Always prompt and courteous when I need them! Thankyou Erin ❤️"
We responded:
"Sonya,
Thanks for taking the time to give us a review and a great one!
Glad to hear that Erin was able to take care of everything. Look forward to taking care of you with your Auto Insurance, Condo Insurance for many years to come.
Thanks for your business!
Dutch Van Rossum
State Farm Insurance
Bartlett, IL"
Michael Prill
April 13, 2026
"Amazing office staff who will go above and beyond to help you! Couldn’t ask for more from an insurance company. Very patient and understanding!"
We responded:
"Michael,
Thanks for taking the time to give us such a great review! We value and appreciate your business. Glad that our staff was appreciated as they do a tremendous job of taking care of our clients!!
Thanks!
Dutch Van Rossum
State Farm Insurance
Bartlett, IL"
Justin Chiappetta
April 1, 2026
"They are great, easy to work with and always on top of any claims you have. Highly recommend them!"
We responded:
"Justin,
Thanks for taking the time for a review! I appreciate it and glad to hear that we make it easy for you to do business with us. Glad to hear that and appreciate your response. Look forward to helping you out with your Auto Insurance and Renters Insurance!
Thanks
Dutch Van Rossum
State Farm Insurance
Bartlett, IL"